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Posted on 30th Apr 2016 @ 10:50:22 PM
As with the Canon Pro-10, we've conducted a major review of the ink set sold for the Pro-9500.
Probably the first thing to note is that we were pretty horrified to discover the Photo Black (PGI-9BK) and Grey (PGI-9GY) simply weren't suitable for Gloss media.
Naturally our priority has since been to resolve the issues by identifying an improved ink solution and we have now completed that process.
Further research is pending with a view to replacing the existing ink set, as the original ink set is unlikely to be available from the manufacturers long term and a refresh has been long overdue anyway. We expect this process to take a few more days with longer term testing to confirm.
Unlike the Pro-10, existing customers will not need to replace the bulk of their inkset and we will be contacting them regarding the Grey and Photo Black options with discounted upgrade options to resolve outstanding issues.