Can [we] ship an order using [your] courier?
Ex-works orders where a customer arranges collection of an order (and accepts responsibility for an order once collected) is possible...
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Shipping/Postage
Information on our shipping prices, practices, etc...
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[Your] order has been damaged in transit, what can [we] do?
There is a Returns, refunds and damages policy that covers all eventualities. Please read this and contact us as soon... -
Switzerland : Ordering, taxes, shipping
Last Updated: 20th Feb’ 2022. As per the official Swiss website orders placed for shipment into Switzerland are subject to... -
Shipping, Pricing Changes
Since 2018 and in the intervening four years we identified that shipping orders had become a key headache for our... -
Does OctoInkjet ship/post orders to anywhere in the world?
We have been shipping orders Internationally since our inception back in 2011 (and before). Note: Obviously some countries have legal... -
Do [we] have a Returns, Refunds and/or Damages policy?
Yes. Please read the information provided on the relevant pages below: Delivery/Shipping Terms Refunds & Returns -
What packaging is used for orders?
We use a range of envelopes, boxes and cushioning materials to ensure that our orders are securely packed for transit... -
International Orders over 2Kg weight
Updated: Feb 27th 2021 Due to some historical limits to the package size/weight that could be shipped internationally, this article... -
How environmentally friendly is our packaging?
OctoInkjet has a strong ethical attitude towards using recyclable and/or sustainable packaging materials wherever possible. To that end we use... -
When does the status of an order change?
The status system on OctoInkjet depends on two things… The first is the payment system which creates and updates the...
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