Can [we] ship an order using [your] courier? Ex-works orders where a customer arranges collection of an order (and accepts responsibility for an order once collected) is possible...
[Your] order has been damaged in transit, what can [we] do? There is a Returns, refunds and damages policy that covers all eventualities. Please read this and contact us as soon...
Switzerland : Ordering, taxes, shipping Last Updated: 20th Feb’ 2022. As per the official Swiss website orders placed for shipment into Switzerland are subject to...
Shipping, Pricing Changes Since 2018 and in the intervening four years we identified that shipping orders had become a key headache for our...
Does OctoInkjet ship/post orders to anywhere in the world? We have been shipping orders Internationally since our inception back in 2011 (and before). Note: Obviously some countries have legal...
Do [we] have a Returns, Refunds and/or Damages policy? Yes. Please read the information provided on the relevant pages below: Delivery/Shipping Terms Refunds & Returns
What packaging is used for orders? We use a range of envelopes, boxes and cushioning materials to ensure that our orders are securely packed for transit...
International Orders over 2Kg weight Updated: Feb 27th 2021 Due to some historical limits to the package size/weight that could be shipped internationally, this article...
How environmentally friendly is our packaging? OctoInkjet has a strong ethical attitude towards using recyclable and/or sustainable packaging materials wherever possible. To that end we use...
When does the status of an order change? The status system on OctoInkjet depends on two things… The first is the payment system which creates and updates the...