Shipping/Postage

DDP stands for “Delivery Duty Paid” which is a technical term used in the shipping industry to say that a...

Last Updated: 20th Feb’ 2022. As per the official Swiss website orders placed for shipment into Switzerland are subject to...

Since 2018 and in the intervening four years we identified that shipping orders had become a key headache for our...

No. Next day services are for traditional working days only (Monday to Friday, excluding bank holidays). Any order placed on a Friday (within...

Ex-works orders where a customer arranges collection of an order (and accepts responsibility for an order once collected) is possible...

The status system on OctoInkjet depends on two things… The first is the payment system which creates and updates the...

There is a Returns, refunds and damages policy that covers all eventualities. Please read this and contact us as soon...

We have been shipping orders Internationally since our inception back in 2011 (and before). Note: Obviously some countries have legal...

In some countries and/or states it’s illegal to purchase some products such as syringes or needles. It is imperative that...

We use a range of envelopes, boxes and cushioning materials to ensure that our orders are securely packed for transit...