Loading... Please wait...
Snow: Nothing shipping Fri' 10th Mar
Due to heavy snow we will not be shipping anything today.
For more details please read this article
This site requires cookies to accept and process orders. More info

Please Choose Your Preferred Currency

OctoInkjet is based in the UK and our site supports and accepts multiple currencies.

Please select the currency you wish to view prices and/or pay in below:



  • GBP, EUR, USD can be used to pay via all payment options
  • CAD & AUD can only be used to pay via Paypal


Social Networking

Our Newsletter


Order/Stock/Support Status - Last updated: Oct 10th 2023

Posted on 6th Mar 2023 @ 6:46:59 PM

EU Business Purchases - EORI is Required

Any EU based business order MUST include the registered EORI number for the business or we will be forced to cancel and refund the order.

We are seeing a substantial increase in orders from EU businesses who do not know that they need an EORI registration or who simply don't provide it with their order. This will delay dispatch because we cannot ship such orders without the EORI information. It just won't be accepted. So, please if you are based in the EU and ordering for a business, make sure you have a valid EORI number and provide it with your order.

UKRoyal Mail service quality issues (UK Only)

Royal Mail services are currently experiencing serious delays and are proving unreliable in many areas of the UK. We strongly recommend customers in the UK select a Priority service (eg: DHL Parcel, Fedex) wherever you need your order quickly as some orders are taking upwards of 2-3 weeks for delivery.

Overall status:

  • Early cutoff for order shipping (Friday 15th Sept).
  • We are shipping orders daily although some international orders are being affected by customs processing in some countries (particularly the EU) which is still taking longer than pre-2020 timeframes.
  • We have suspended all Royal Mail International services in favour of Spring GDS


Country Specific Information: (Issues affecting delivery times)

  • Italy Norway: Some areas are experiencing delays due to severe weather (postal areas 7000-9999) Expected to add 5-7 days to delivery times.

  • Italy Canada: A new DDP service is now available for faster shipping with all import duty/taxes pre-paid as part of an OctoInkjet order.

  • Netherlands Netherlands: Recommend Spring (Priority Parcel [T]) for faster shipping. Economy shipping has returned to normal.

  • Ukraine Ukraine: Services to eastern and southern parts of Ukraine remain patchy. Please contact us BEFORE ordering so we can check for issues.

  • Russia/Belarus/Chechnya Russia/Belarus: Service to these territories have been suspended indefinitely.

  • Ireland Ireland: The Spring tracked parcel service has proven far more effective at faster delivery (approximately 5-6 working days)
  • Italy Italy: Spring Parcel [TS] Service is recommended.

  • USA USA: Processing time to the US depends largely on customs processing speeds.

  • New Zealand New Zealand: Spring Priority services have improved delivery times to approximately 10-15 working days.

  • Japan Japan: Normal service

  •  France: Normal service.

  • Australia Australia: Recommend Spring Parcel for fastest service without the high expense of DHL Express/Fedex. Delivery timeframe approx 7-14 working days

  • Portugal Portugal: Normal service

  • Slovakia Slovakia: Normal service

  • Italy Greece: Normal service


European (EU/EEA Orders)  (Not including the UK)

  • See above for country specific delays.
  • Please read our detailed information on EU/EEA orders available here
  • We continue to incur surcharges with all EU shipping services. We're actively looking at alternatives for both IOSS handling and shipping.
  • Spring GDS continues to improve their service breadth and speed of delivery and we're switching all our International post/mail options to their services.

International (Non-EU Orders)

  • Spring GDS continues to improve their service breadth and speed of delivery and we're switching all our International post/mail options to their services.
  • Royal Mail has become an overblown, poor quality service for International orders with very little responsibility or communication from account managers, etc... 
  • Asendia has been suspended following a number of issues with processing times and unforced errors.

UK Orders

  • Royal Mail services since mid September (2023) have been poor with numerous delays and increased losses. Please use another service if your order is time critical. (more info).
  • All other UK courier services are currently delivering normally although we expect delays due to the parcel volumes leading up to Christmas.

Final Comments.

  • We are now managing to ship orders almost every day with some rare exceptions.
  • Spring orders are being shipped in batches every 1-2 days for efficiency purposes.
  • Covid-19 appears to have dwindled into the background noise and while it is occassionally mentioned as a cause/excuse for delays it seems "normality" has returned to a degree.


Shipping Service Updates

You can find updates to shipping service availability, performance, etc... on this thread


Earlier Updates:

  • Easter 2023: Last orders & Holiday closure
    Orders placed before 12 noon GMT+1 will be shipped Thursday 6th April. We'll be closed from 1pm (Thurs 6th April) until end of Mon 10th April due to the Good Friday and Easter Monday bank holidays.
    Normal service will resume Tuesday 11th April.
  • 9th March 2023
    Heavy snow in the UK caused significant delays. Dispatch on ALL orders from Thursday 9th to weekend were suspended until Monday 13th March 2023.


See our earlier thread: