Posted on 27th May 2016 @ 1:26:37 PM
Update: June 7th
We're now fully up to date on all orders, messages and voicemail.
Update: June 6th
All orders have been shipped as intended but we are struggling to get caught up on the backlog of queries and voicemails that have been left in the last 48 hours. Please bear with us while we get on top of the queue and respond as quickly as we can in the next couple of days.
Update: June 3rd
We've been able to respond to all support tickets and emails within 12 hours in most cases, 48 hours at worst and we'll be shipping all pending orders on Monday as planned.
A technical issue with voicemail means we haven't been able to access and respond to any that might have come in but we'll be dealing with those on Monday or sooner, as soon as we can regain access.
Owing to staff availability during this period, OctoInkjet orders are effectively on-hold from 2pm Friday 27th May until 3rd June.
Please check the information below for more details on when orders will ship, support cover during this period, etc..
WICReset Keys (individually or as part of Waste-kit / Printer-Potty bundles)
Digital copies of WICReset keys are sent automatically once payment has cleared (usually immediately) and are unaffected by workshop closure.
The hard copy of key information will be sent as per other physical goods although support is limited as per dates/times shown below.
Physical Goods (ie: Everything else)
Order Dispatch/Shipping will be affected as follows:
Please note the following shipping options/services will also be restricted between 27th May - 3rd June:
During this period we recommend contacting us by email using the contact details provided (top right). Please remember to include as much detail as possible so we are able to respond fully when time allows.
We haven't been able to access voicemail due to some technical issues but all email and helpdesk support tickets have been responded to within 48 hours, usually within 12 hours.
Voicemail will receive responses once we regain access as soon as we can, most likely Monday.