Remote support In some rare instances we need to access end-users computers to help identify and resolve problems with WICReset or similar....
Does “Next Day” include delivery on a Saturday No. Next day services are for traditional working days only (Monday to Friday, excluding bank holidays). Any order placed on a Friday (within...
Checkout: County/State field only shows UK counties This problem is described with the following symptoms. You attempt to register or use the checkout to add an address...
A lot of different products appear to be the same We offer a range of different kits and products, some that differ in terms of instructions, small (but important) part...
Proxy Access Blocked Thanks for your interest in OctoInkjet. Due to problems associated with copyright theft and the “professed” ignorance on the part...
QuickFind: Access Restricted (#1) The QuickFind tool is intended to provide customers (and potential customers) with information to help with their personal printers. However,...
Reporting a problem on the site If you find a problem on the website such as a missing page, broken link or experience any other problem...
Bulk Ink: Volume/Measure conversion table Obviously people like to do a bit of comparison to see if they are getting a good deal but because...
What information is kept about customers? The information retained by OctoInkjet Limited is detailed in the Privacy Policy. The main information retained is contact and order...
Can I order items out of stock? Due to limitations in the system it’s not possible to backorder items that aren’t currently in stock, via the online...