OctoInkjet offers a number of shipping options to pretty much anywhere in the world but we are aware that in some instances items can be lost or damaged in transit.

If you choose a tracked service such as Airsure, Special Delivery, Parcelforce24/48, etc.. then your item will be covered against any loss or damage allowing us to verify any reported problems such as package loss.

Items that use a standard untracked service such as Airmail (not signed for), 1st class (unrecorded), etc... will not be covered beyond the standard cover available for these items. In addition any claim or replacement will need to wait until we can make the appropriate claim.

As a result you are advised to carefully consider which mode of delivery you feel appropriate before ordering.

OctoInkjet will endeavour to help all customers in case of problems but you're advised to use a trackable service for anything over £35 in value.

Special Circumstances

In some instances we may be unable to ship/deliver particular items using your chosen method for security, safety or similar reasons. If this is the case we will inform you as quickly as possible and refund your payment if a suitable compromise cannot be found.



Please note; Our experience in shipping items within North America, Europe and the UK has been very positive to date so any problems are likely to be rare.