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Using the Store
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Information on how to use the OctoInkjet store
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There were 17 articles found in this category:
 Order Delays : Why, What, When
There are a number of instances when an order may be delayed so here's a quick run down of the most common ones. 1. Fraud Alerts, High Value Orders, ID Check Required As with all forms of remote purchasing the Internet is rife with problems of fraud, stolen cards, hacked Paypal accounts and mor ...
- "Cookie" Usage on OctoInkjet
This article is intended to deal with the somewhat sensitive issue of cookies and what they actually mean in terms of privacy, your data and, more importantly your ability to access, use and purchase from the OctoInkjet site. First of all, if you are unfamiliar with what a "cookie" is then this ...
- Order Problem - Common Issues
This article is intended to provide a few things to check out after an attempt to pay for an order has failed Credit/Debit Card [PayPoint] Start Date Required but not printed on credit/debit card Payment Rejected Other... Paypal Payment appears in Pounds Sterling (not the currency you were v ...
- What is "Verified By Visa" \ "3DSecure"
When you pay using a Credit or Debit Card you may be asked to complete an additional step called "Verified by Visa" (VbV) or "3DSecure". These services are provided by Visa and MasterCard and are intended to provide an additional layer of security to stop your card details being used without yo ...
- Paying Using Other Currencies
International orders are very welcome on OctoInkjet and to help make it easier we can accept foreign currency (ie: non-GBP) payments in certain circumstances. Currencies/Payment Accepted for International Orders If you wish to pay using an International Credit Card you can pay using the Credit ...
- ChooseReset Error
This page is provided for anyone who has clicked on this icon: ... and been brought to this page. The reason you are reading this message is because you probably attempted to open the link in a new tab or window on your browser instead of simply clicking on the link provided. The QuickFind ...
- Reporting a problem on the site
If you find a problem on the website such as a missing page, broken link or experience any other problem that you feel does not help you get the products and/or information you need then please report it. The simplest and most effective way to achieve this is use the Contact form. However that f ...
- Phone Orders
I can take orders over the phone when customers wish to pay by Credit or UK Debit card. Please see this article for more information. Note: If you need help in completing an order please don't hesitate to contact me as I can still help walk you through the process for other payment options.
- Enabling Javascript
The OctoInkjet store requires Javascript to be enabled to allow you to place an order successfully. The reason for this is simply to allow the store programming to check that you have input information correctly, provide information relevant to your order (ie: the correct counties/states for yo ...
- When does the status of my order get changed?
The status system on OctoInkjet depends on two things... The first is the payment system which creates and updates the status of an order automatically depending on whether your payment was successful or was of the type that requires payment to be organised and sent manually (ie: Cheques, Elect ...
- Is Live Support ever available?
Under normal circumstances live support is available when I am in the office but due to the recent birth of our son and the recent expansion of the business I am spending more time with my family or preparing stock. I hope to provide Live Support on a more regular basis when things settle down ...
- I live in the USA can I order Syringes and/or Needles to be shipped here
In order to purchase syringes and/or sharp needles from OctoInkjet for use in the USA you need to assert that you are over 18 years of age and that you intend to use these syringes and/or needles for legitimate purposes. It is legal in most of the U.S. to purchase insulin syringes without a pre ...
- Guest Checkout - Why has it created an account?
Because some of the resources on this site are limited to customers it is necessary to create an account login for you to be able to access these resources. It does mean that you also have the means to track your order status and provides a reference for any problems if I need to contact you. P ...
- What information is kept about customers?
The information retained by OctoInkjet is detailed in the Privacy Policy. The main information retained is contact and order information, specifically for ensuring your orders and/or information requests can be resolved properly.
- Can I order items out of stock?
If you wish to purchase item(s) that show as being out of stock, please contact me using the contact form with details of your requirement(s) and I will do what I can to help.
- What Payment Options are available?
Depending on how you place your order I can accept: Credit Cards* Debit Cards* Paypal BACS / Electronic Money Transfer Bank Transfer Cheque *Recommended Some payments will clear immediately allowing fast dispatch times, while cheques, and other transfer can take up to 10 days to clear before a ...
- How to place an order
Online You can order items online by locating products you wish to purchase and then using the "add to cart" link for each. Once you're finished go to the checkout and follow the simple steps to provide your address, choice of shipping and make your payment. By Phone If you prefer you can order ...
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