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Knowledgebase Home > Using the Store
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Information on how to use the OctoInkjet store
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There were 32 articles found in this category:
  1. questionOrder Problem - Common Issues
    This article is intended to provide a few things to check out after an attempt to pay for an order has failed Credit/Debit Cards Start Date Required but not printed on credit/debit card Payment Rejected Payment Presented Twice (usually after a card block has been removed) Other... Prepaid Car ...

  2. questionPaying Using Other Currencies (non-GBP)
    We are currently simplifying our payment options to take advantages of maturing services that improve reliability and are cost effective. This has meant that currencies with very low demand/use are no longer directly supported for all payment types (see details below). OctoInkjet is located a ...

  3. questionSecurity: Account Information
    We fully recognise that there are always concerns about information security, especially when purchasing online so this is an explanation about how the OctoInkjet system works and what might be exposed if your account was ever compromised. Login information At present you will automatically re ...

  4. questionOrder Delays : Why, What, When
    There are a number of instances when an order may be delayed so here's a quick run down of the most common ones. 1. Payment marked as unpaid? Paypal Ocassionally orders paid using Paypal fail to update properly and require a nudge to show as completed. This is a known quirk, and one we keep an ...

  5. questionEU tax changes (VATMOSS) and digital products
    Short Version: WICReset keys sold individually (ie: not sold as part of a bundle) will now be shipped as a physical item (ie: paper instructions with key attached). An email copy of the key information will be sent as normal. A flat rate shipping rate will be applied to cover the postage cost ...

  6. questionWhat Do I Pay? (Taxes/Pricing on OctoInkjet)
    The OctoInkjet store does have a set of rules on how relevant tax (VAT) should be applied to orders but it suffers from one very important lack of information... ... It doesn't know which country you're in when you first visit. As a result, it can't figure out whether tax should apply to your o ...

  7. questionVAT Registered Customers [EU]
    If your company (or employer) is registered for VAT within the European Union (EU) and outside the UK you will be able to place orders without being charged for VAT following a number of changes to the shopping cart software used by OctoInkjet. Paypal Express does not allow our system to make t ...

  8. questionWhat Payment Options are available?
    Depending on how you place your order we can accept: Credit Cards* Debit Cards* American Express Company Credit/Debit Cards Paypal BACS / Electronic Money Transfer Bank Transfer Transferwise Cheque *Recommended Some payments will clear immediately allowing fast dispatch times, while cheques, a ...

  9. questionHow to place an order
    Online You can order items online by locating products you wish to purchase and then using the "add to cart" link for each. Once you're finished go to the checkout and follow the simple steps to provide your address, choice of shipping and make your payment. By Phone Please see this article

  10. questionPhone Orders
    Credit/Debit card payments (GBP Pounds) While it is possible to take payment over the phone the process involved requires a considerable amount of information including your address and other contact details for both the order and cards billing address. Where possible we would recommend you at l ...

  11. questionWhat is "Verified By Visa" \ "3DSecure"
    When you pay using a Credit or Debit Card you may be asked to complete an additional step called "Verified by Visa" (VbV) or "3DSecure". These services are provided by Visa and MasterCard and are intended to provide an additional layer of security to stop your card details being used without yo ...

  12. questionSecurity: Payment Information
    There are a number of ways customers can make payment for our products and security is obviously absolutely essential to ensure customers payment details are not compromised in any way. Credit/Debit Card (Online) including Paypal For online payments OctoInkjet uses payment gateway services from ...

  13. questionImport Duty/Tax - International (Non-EU) Orders
    This article applies to customers interested in purchasing OctoInkjet products but concerned about what (if any) import duty/tax they might need to pay when their order arrives. If you live outside the EU the issue of import duty/tax is obviously a concern so while we can't provide automated ad ...

  14. questionAccess to some resources requires new Quickfind tool [QF4]
    If you've been redirected to this page it's likely to be because you are using an old version of the Quickfind tool. The reason for this page is that some resources are only accessible through the latest version of Quickfind (or "Get your printer info") for various technical reasons. To access ...

  15. questionPrivacy Policy
    Introduction OctoInkjet (Trading as OctoInkjet Limited) are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy. We are committed to protecting your privacy We collect the m ...

  16. question"Cookie" Usage on OctoInkjet
    This article is intended to deal with the somewhat sensitive issue of cookies and what they actually mean in terms of privacy, your data and, more importantly your ability to access, use and purchase from the OctoInkjet site. First of all, if you are unfamiliar with what a "cookie" is then this ...

  17. questionI live in the USA. Can I order Syringes and/or Needles to be shipped here
    If you are based in the USA (or any other country where some restrictions on Syringes/Needles exist) you need to assert that you are over 18 years of age and that you intend to use these syringes and/or needles for legitimate purposes. It is legal in most of the U.S. to purchase insulin syringe ...

  18. questionEnabling Javascript
    The OctoInkjet store requires Javascript to be enabled to allow you to place an order successfully. The reason for this is simply to allow the store programming to check that you have input information correctly, provide information relevant to your order (ie: the correct counties/states for yo ...

  19. questionVAT Invoices
    If you are a VAT registered company and require a VAT invoice, please let me know via the contact page. VAT invoices have to be created manually so please allow up to 14 days and we'll ensure you receive during our next bookkeeping session. Please note: VAT invoices are provided as a PDF attach ...

  20. questionItem not available?
    Note: This is currently a placeholder for a more comprehensive article. Short version... If you are directed to this article from the printer reference tool (Quickfind) then the item you've clicked from, is not currently sold on our site.

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