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Using the Store
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Information on how to use the OctoInkjet store
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There were 27 articles found in this category:
 "Cookie" Usage on OctoInkjet
This article is intended to deal with the somewhat sensitive issue of cookies and what they actually mean in terms of privacy, your data and, more importantly your ability to access, use and purchase from the OctoInkjet site. First of all, if you are unfamiliar with what a "cookie" is then this ...
- Access to some resources requires new Quickfind tool [QF4]
If you've been redirected to this page it's likely to be because you are using an old version of the Quickfind tool. The reason for this page is that some resources are only accessible through the latest version of Quickfind (or "Get your printer info") for various technical reasons. To access ...
- What Do I Pay? (Taxes/Pricing on OctoInkjet)
The OctoInkjet store does have a set of rules on how relevant tax (VAT) should be applied to orders but it suffers from one very important lack of information... ... It doesn't know which country you're in when you first visit. As a result, it can't figure out whether tax should apply to your o ...
- Enabling Javascript
The OctoInkjet store requires Javascript to be enabled to allow you to place an order successfully. The reason for this is simply to allow the store programming to check that you have input information correctly, provide information relevant to your order (ie: the correct counties/states for yo ...
- Order Problem - Common Issues
This article is intended to provide a few things to check out after an attempt to pay for an order has failed Credit/Debit Card [PayPoint] Start Date Required but not printed on credit/debit card Payment Rejected Payment Presented Twice (usually after a card block has been removed) Other... P ...
- VAT Invoices
If you are a VAT registered company and require a VAT invoice, please let me know via the contact page. VAT invoices have to be created manually so please allow up to 14 days and we'll ensure you receive during our next bookkeeping session. Please note: VAT invoices are provided as a PDF attach ...
- VAT Registered Customers [EU]
If your company (or employer) is registered for VAT within the European Union (EU) and outside the UK you will be able to place orders without being charged for VAT following a number of changes to the shopping cart software used by OctoInkjet. To qualify for this you will need to follow this p ...
- Paying Using Other Currencies
International orders are very welcome on OctoInkjet and to help make it easier we can accept foreign currency (ie: non-GBP) payments in certain circumstances. Currencies/Payment Accepted for International Orders Credit/Debit card payment options only If you wish to pay using an International C ...
- What Payment Options are available?
Depending on how you place your order I can accept: Credit Cards* Debit Cards* Paypal BACS / Electronic Money Transfer Bank Transfer Cheque *Recommended Some payments will clear immediately allowing fast dispatch times, while cheques, and other transfer can take up to 10 days to clear before a ...
- Item not available?
Note: This is currently a placeholder for a more comprehensive article. Short version... If you are directed to this article from the printer reference tool (Quickfind) then the item you've clicked from, is not currently sold on our site.
- Restricted Resources - Changes, Costs
I recently completed a thorough review of the costs of producing installation guides, moving the Printer Potty brand forward and basically figuring out why it was stagnating. Without prettying it up, the free unfettered access to resources on the site, whilst ideal for those wanting to DIY thei ...
- Login/Order screens appear to hang/freeze with no further progress
Problem: Trying to login to the site or go through cart/checkout process but clicking on the link/button to progress to next stage indicates that the site is trying to take you to the next stage but nothing happens. Cause: This is usually caused by the website failing to load all of the necessa ...
- Checkout: County/State field only shows UK counties
This problem is described with the following symptoms. You attempt to register or use the checkout to add an address outside the UK The correct country is selected but the form continues to show UK only counties Most Likely Cause: In most cases the cause of this problem is the use of a utili ...
- Feedback Policy
OctoInkjet encourages and welcome feedback from customers (and visitors) in a number of ways including: Product Reviews Follow up on orders through eKomi Support Documentation Ratings eBay/Amazon store feedback via Email, phone and other "normal" communication channels In most cases the feedb ...
- ChooseReset Error
This page is provided for anyone who has clicked on this icon: ... and been brought to this page. The reason you are reading this message is because you probably attempted to open the link in a new tab or new window on your browser instead of simply clicking on the link provided. The Quick ...
- Quickfind / Find Your Printer Limitations
The QuickFind (Find Your Printer) tool is a great way of finding compatible product information on a number of things but I am well aware that it is not as comprehensive as it could be. At time of writing (March 28th 2012) I have already completed a major rewrite of the core code that will make ...
- Order Delays : Why, What, When
There are a number of instances when an order may be delayed so here's a quick run down of the most common ones. 1. Fraud Alerts, High Value Orders, ID Check Required As with all forms of remote purchasing the Internet is rife with problems of fraud, stolen cards, hacked Paypal accounts and mor ...
- What is "Verified By Visa" \ "3DSecure"
When you pay using a Credit or Debit Card you may be asked to complete an additional step called "Verified by Visa" (VbV) or "3DSecure". These services are provided by Visa and MasterCard and are intended to provide an additional layer of security to stop your card details being used without yo ...
- Reporting a problem on the site
If you find a problem on the website such as a missing page, broken link or experience any other problem that you feel does not help you get the products and/or information you need then please report it. The simplest and most effective way to achieve this is use the Contact form. However that f ...
- Phone Orders
I can take orders over the phone when customers wish to pay by Credit or UK Debit card. Please see this article for more information. Note: If you need help in completing an order please don't hesitate to contact me as I can still help walk you through the process for other payment options.
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