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Our Newsletter

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Order/Stock/Support Status - Last updated: June 7th 2022

Posted on 14th Mar 2022 @ 10:27:29 PM

Overall status:

  • We're now back to normal support available by phone and email.
  • Orders placed over Jubilee bank holiday period (2nd-5th June) have all been shipped.
  • We are shipping orders daily although some international orders are being affected by customs processing which is still taking longer than pre-2020 timeframes.
  • Covid-19 continues to affect all deliveries and customs clearance for International orders.

Country Specific Information: (Issues affecting delivery times)

  • Ukraine Ukraine: Due to the invasion by Russia (and proxy states) there is severe disruption to delivery services.

  • Russia/Belarus/Chechnya Russia/Belarus: Service to these territories have been suspended indefinitely.

  • Ireland Ireland: Delays reported again due to lack of capacity into the country
    A new service is due to start via Spring & Fastways. Still waiting for the go ahead.
     
  • Italy Canada: Delays 7-14 days due to limited air capacity for mail/packages.

  • Italy Greece: Cyber attack on customs/mail IT systems has resulted in some backlogs and tracking issues.

  • Italy Italy: Spring Parcel [TS] Service is recommended. Delivery timeframe approx 10-14 working days.

  • Portugal Portugal: Still experiencing delays in delivery. Delivery timeframe approx 10-14 working days.

  • Slovakia Slovakia: Processing delays adding 1-7 days

  • USA USA: Orders processing faster than previously with average 10 - 21 working days.

  • New Zealand New Zealand: Ongoing transport delays 4-7 days more than normal (for normal postal services).

  • Japan Japan: 5-10 days additional delay due to package volume vs' transport capacity + covid restriction

  •  France: 7-12 day average delivery timeframe.

  • Australia Australia: Recommend Spring Parcel for fastest service without the high expense of DHL Express/Fedex. Delivery timeframe approx 7-14 working days

 

European (EU/EEA Orders)  (Not including the UK)

  • See above for country specific delays.
  • Please read our detailed information on EU/EEA orders available here
  • We continue to incur surcharges with all EU shipping services. We're actively looking at alternatives for both IOSS handling and shipping.
  • Please note that there some delays are still occuring due to Covid restrictions/effects so please allow extra time for your order to arrive.

International (Non-EU Orders)

  • Covid continues to cause delays and processing issues for International orders.
  • Asendia has been suspended following a number of issues with processing times and unforced errors.

UK Orders

  • UK courier/postal services are delivering normally.
  • Some localised delays are reported occassionally but are much rarer now.

Final Comments.

  • We are now managing to ship orders almost every day with some rare exceptions.
  • Spring orders are being shipped in batches every 2-3 days for efficiency purposes.
  • Covid-19 continues to influence delivery speeds for International orders in particular.

 

Shipping Service Updates

You can find updates to shipping service availability, performance, etc... on this thread

 

Earlier Updates:

See our earlier thread:
https://www.octoink.co.uk/news/516/