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Summer Holiday Period
Some delayed dispatch times or slower response times
due to staff holiday
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Order/Stock/Support Status - Last updated: Aug' 5th 2022

Posted on 14th Mar 2022 @ 10:27:29 PM

Staff holiday over the summer period will affect our availability, particularly for support and pre-sales queries.

  • Order Dispatch: Orders shipped as normal.
  • Email Support/Sales: Available but up to 48 hour response time
  • Phone Support/Sales: Unavailable Aug 6th - 22nd

 

Overall status:

  • See above notice about Staff holiday
  • Normal service has resumed for most UK services.
  • We are shipping orders daily although some international orders are being affected by customs processing in some countries (particularly the EU) which is still taking longer than pre-2020 timeframes.
  • Covid-19 continues to affect all deliveries and customs clearance for International orders.

Country Specific Information: (Issues affecting delivery times)

  • Ukraine Ukraine: Please contact us for help with your destination so we can determine if we can successfully deliver to you.

  • Russia/Belarus/Chechnya Russia/Belarus: Service to these territories have been suspended indefinitely.

  • Ireland Ireland: New tracked parcel service is now available for faster delivery (approximately 5-6 working days)
     
  • Italy Canada: Spring Tracked currently delivering between 14 and 21 days.

  • Italy Greece: Most earlier issues have now been resolved.

  • Italy Italy: Spring Parcel [TS] Service is recommended. Delivery timeframe approx 10-14 working days.

  • Portugal Portugal: Still experiencing delays in delivery. Delivery timeframe approx 10-14 working days.

  • Slovakia Slovakia: Processing delays adding 1-7 days

  • USA USA: Processing and delivery times have slowed due to customs bottlenecks and ongoing issues related to Covid. Orders currently taking between 14 and 28 working days to arrive.
    We are hoping to improve on this in the future but currently are stymied by customs processing delays at present.

  • New Zealand New Zealand: Ongoing transport delays 4-7 days more than normal (for normal postal services).

  • Japan Japan: 5-10 days additional delay due to package volume vs' transport capacity + covid restriction

  •  France: 7-12 day average delivery timeframe.

  • Australia Australia: Recommend Spring Parcel for fastest service without the high expense of DHL Express/Fedex. Delivery timeframe approx 7-14 working days

 

European (EU/EEA Orders)  (Not including the UK)

  • See above for country specific delays.
  • Please read our detailed information on EU/EEA orders available here
  • We continue to incur surcharges with all EU shipping services. We're actively looking at alternatives for both IOSS handling and shipping.
  • Please note that there some delays are still occuring due to Covid restrictions/effects so please allow extra time for your order to arrive.

International (Non-EU Orders)

  • Covid continues to cause delays and processing issues for International orders.
  • Asendia has been suspended following a number of issues with processing times and unforced errors.

UK Orders

  • Royal Mail has returned to normal services in most areas of the UK
  • Most other UK courier services are delivering normally.

Final Comments.

  • We are now managing to ship orders almost every day with some rare exceptions.
  • Spring orders are being shipped in batches every 2-3 days for efficiency purposes.
  • Covid-19 continues to influence delivery speeds for International orders in particular.

 

Shipping Service Updates

You can find updates to shipping service availability, performance, etc... on this thread

 

Earlier Updates:

Updated: 20th July 2022:
Following the heatwave here in the UK, we're slowly returning to something akin to normal service although we have noted a number of ongoing issues caused by damage to road, rail and property where wildfires have taken hold. This is likely to affect services in the UK for the next few days.. and may well apply to other areas where extreme heat is causing similar problems.

As a sidenote we're also being made aware of potential industrial action by Royal Mail staff which is likely to affect deliveries moving forward so we'll be keeping an eye on this and updating as we receive move information.

Apologies for the inconvenience but we appreciate your patience and understanding in the interim.

See our earlier thread:
https://www.octoink.co.uk/news/516/