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Order Feedback [Ekomi] Changes [Jan 31st 2022]

Posted on 28th Jan 2022 @ 1:30:32 AM

[Logo] eKomi reviews : OctoInkjet

We've recently completed a significant update to the eKomi service that allows us to request product reviews along with feedback about customers ordering experiences. This new functionality is particularly exciting for us as it now means we're now receiving much sought feedback about the products themselves.

Until now the product feedback system was difficult to access and use, resulting in less than 100 product reviews in more than 10 years so with the recent update we've already added an extra 10 product reviews in just one week so there's going to be a sudden surge.

We also had a slight hiccup that resulted in a number of guest checkout reviews being assigned under a single name which we've since resolved for any new reviews but it does mean that "Steve" appears to be very prolific and keen on our products.

As ever we want to say a huge thank-you to all our customers who take the time to provide their feedback. It really helps us understand what we get right and also opportunities to correct those things we get wrong, all while reaching new customers and keeping them informed about the quality of our service and now, our product too.