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Payment Changes for Checkout

Posted on 10th Sep 2019 @ 10:01:55 PM

10th Sept 2019

Following the mandated SCA (Strong Customer Authentication) directive for European customers our checkout system required an update to provide the necessary functionality for Verified by Visa, 3D Secure, and other authentication methods, that provide additional security for customers when making payments.

Paypal systems are largely unaffected by this so most work has been focused on the Credit/Debit card payment option which uses the Stripe service.

 

In real terms this means that you may now be required to complete one additional step to confirm your payment. We're aware that this will undoubtedly frustrate some customers so it may be worth contacting your bank to see how/if they can help make the process easier. All online payment systems are now adopting this approach so there's no getting away from it.

Of course the process does mean that payments are more secure and it reduces the potential for fraud, so apologies for any inconvenience but we hope you understand the goal behind it.