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Knowledgebase Home > Shipping/Postage
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There were 21 articles found in this category:
  1. questionReturns & Refund Policy
    Returns and Refunds Policy At OctoInkjet we will always do their best to ensure your goods arrive and work to your satisfaction but, for whatever reason, there may be occasions when you will need to return one or more items. Items Damaged in Transit If any items were damaged in transit, it is ...

  2. questionWhere is my order?
    If your order has been sent using a tracked service then you will have been sent a tracking number with your dispatch confirmation. You can then use the tracking reference with the appropriate service below: UK DHL Parcel https://track.dhlparcel.co.uk/ Use the Consignment Number from your dispat ...

  3. questionInternational Orders over 2Kg weight
    Updated: Feb 27th 2021 Due to some historical limits to the package size/weight that could be shipped internationally, this article describes the wider variety of shipping service options, particularly for consignments that exceed 2kg (4.4lbs) in weight. DHL Express This is now our main Intern ...

  4. questionShipping Policy
    OctoInkjet dispatches orders both domestically within the UK and Internationally and as such the following policies will apply. Updated: 6th February 2021 Services Available Free Shipping (Availability/Policy) Dispatch Speed Product Availability Order "cut-off" Spring Global / Asendia (Forwa ...

  5. questionImport Duty/Tax - International (Non-EU) Orders
    EU Customers Now that the UK has left the EU there are a number of questions that we need to answer for our EU customers. It is likely that our EU customers will need to pay import VAT, duty and potentially tariffs. To help clarify we have started writing a new guide that explains what we're be ...

  6. questionUPS/USPS Priority (Global Secure) - Additional Notes
    26th June 18 / Updated: 21st Dec' 18. Due to a number of issues with the service provider used at the time, we had to terminate this service completely. We have since been looking at a number of alternative options including resellers. We hope to have something more reliable and effective in t ...

  7. questionWhat courier and/or postal service is used for shipping?
    We use Royal Mail, Parcelforce, TNT, DPD, UPS, USPS and Federal Express (FedEx) to ship our orders.

  8. questionWhere is OctoInkjet based?
    OctoInkjet is based in Hoyland, near Barnsley, South Yorkshire in the UK. You can find our contact and address details here

  9. questionLocal Pickup/Collection Policy
    Apologies for the very long winded policy document but hopefully this explains in detail when collection is available and what you need to do in order to get your order placed, prepared and ready for collection. What is "Customer Collection" This is for customers who prefer to collect from the ...

  10. questionHow environmentally friendly is your packaging?
    OctoInkjet has a strong ethical attitude towards using recyclable and/or sustainable packaging materials wherever possible. To that end we use the following products: Biodegradeable loosefill pellets (corn starch variety) Biodegradeable bubblewrap* Cardboard boxes Re-use of any loosefill, bubb ...

  11. questionI live in the USA. Can I order Syringes and/or Needles to be shipped here
    If you are based in the USA (or any other country where some restrictions on Syringes/Needles exist) you need to assert that you are over 18 years of age and that you intend to use these syringes and/or needles for legitimate purposes. It is legal in most of the U.S. to purchase insulin syringe ...

  12. questionCan I collect in person?
    It is possible for customers living in and around the local area to collect their order from us. Please see this article for the collection policy and how to order.

  13. questionShipping Changes/Costs [2012]
    As of early April 2012 there have been a series of major changes to the UK postal system, affecting service quality and costs. Unfortunately, these are having a significant impact on OctoInkjet shipping rates. For ease I've provided two versions of this update, so you can get the important info' ...

  14. questionHow is shipping cost calculated?
    The shipping cost is based on the Royal Mail cost for posting your order (based on weight) along with a small margin (30p - 50p to cover for packaging costs). You can determine exactly what your order would cost to ship by following these instructions: Add all the required/desired items to you ...

  15. questionWhen does the status of my order get changed?
    The status system on OctoInkjet depends on two things... The first is the payment system which creates and updates the status of an order automatically depending on whether your payment was successful or was of the type that requires payment to be organised and sent manually (ie: Cheques, Elect ...

  16. questionDo you ship/post orders anywhere in the world?
    As a rule I am happy to ship an order to any part of the world. Note: Obviously some countries have legal limitations on specific items such as sharp needles (even syringes in some cases!). If in doubt, please contact me before purchasing.

  17. questionHow fast are orders normally dispatched?
    The rule for all standard orders is that items will be dispatched within 2 working days of an order being received. Whenever possible orders can be dispatched same or next working day depending on stock availability and post office opening hours.

  18. questionDo you have a Returns, Refunds and/or Damages policy?
    Yes. Please read the information provided on the relevant pages below: Delivery/Shipping Terms Refunds & Returns

  19. questionMy order has been damaged in transit, what can you do?
    There is a Returns, refunds and damages policy that covers all eventualities. Please read this and contact me as soon as possible if your item has been received damaged.

  20. questionWhat packaging is used for orders?
    Almost all orders are packed in a double layer of bubble wrap and/or bubble envelope to ensure the items can survive rough handling in transit. Some orders require more careful packaging, such as cardboard boxes, pellets, etc... and wherever possible I try to re-use packing materials received fr ...

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