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Knowledgebase Home > International Customers
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Information for our customers outside the UK.
There were 8 articles found in this category:
  1. questionEU Orders - July 1st 2021 >
    This article has been written to cover the changes in VAT handling applied on July 1st 2021. We are now registered under the IOSS scheme which allows us to charge VAT to customers placing orders under 150 EUR in (pre-tax) value. This process is expensive and is currently being tested with low v ...

  2. questionBrexit:: Effect on EU customers (Updated July 2021)
    As of July 1st 2021, the EU impimented changes to key aspects of International eCommerce, export and import of goods into the EU. As such this document has changed drastically including: There is no longer a VAT/Duty-Free Threshold. VAT is applied to ALL orders into the EU except VAT registere ...

  3. questionPaying Using Other Currencies (non-GBP)
    OctoInkjet is located and trades from the United Kingdom but we do our best to support International customers by making it as easy as possible for you to be able to view products and pay for orders in the more common currencies. The following options are available to simplify your browsing expe ...

  4. questionInternational Orders over 2Kg weight
    Updated: Feb 27th 2021 Due to some historical limits to the package size/weight that could be shipped internationally, this article describes the wider variety of shipping service options, particularly for consignments that exceed 2kg (4.4lbs) in weight. DHL Express This is now our main Intern ...

  5. questionShipping Policy
    OctoInkjet dispatches orders both domestically within the UK and Internationally and as such the following policies will apply. Updated: 6th February 2021 Services Available Free Shipping (Availability/Policy) Dispatch Speed Product Availability Order "cut-off" Spring Global / Asendia (Forwa ...

  6. questionImport Duty/Tax - International (Non-EU) Orders
    EU Customers Now that the UK has left the EU there are a number of questions that we need to answer for our EU customers. It is likely that our EU customers will need to pay import VAT, duty and potentially tariffs. To help clarify we have started writing a new guide that explains what we're be ...

  7. questionWhat Do I Pay? (Taxes/Pricing on OctoInkjet)
    The OctoInkjet store does have a set of rules on how relevant tax (VAT) should be applied to orders but it suffers from one very important lack of information... ... It doesn't know which country you're in when you first visit. As a result, it can't figure out whether tax should apply to your o ...

  8. questionVAT Registered Customers [EU]
    This article is no longer relevant as the UK has left the EU and no longer applies VAT to European orders. We are retaining the information should our company structure change to allow EU companies to recommence Zero rate cross border trade. If your company (or employer) is registered for VAT ...