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Order cut-offs, Support Times Dec 20th - Jan 2nd 2020
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Christmas/New-Year Closing, Shipping, Support, etc... [2019-20]

Posted on 12th Dec 2019 @ 11:37:57 AM

Period Affected:

December 20th 2019 -> January 2nd 2020

All orders received up until 12:00 (noon) GMT on Friday December 20th were dispatched as normal.
All orders received after that point, over the Christmas period are now on hold and will be dispatched on or just after January 2nd 2020.

Normal service will resume on January 2nd 2020

Digital orders for WICReset keys will go out as normal unless flagged for manual intervention.

We appreciate that this may not be ideal but postal and courier systems, over the Christmas period, are increasingly chaotic, resulting in a much greater level of loss, package damage and general frustration for all concerned. To limit such problems, and reduce the associated costs, we actively choose to avoid it completely while, of course, enjoying some well earned time off with family and friends.

 

Ordering Over Christmas? Discount?

As a way of offsetting the inconvenience, from Dec' 20th (12:01 GMT) to Dec' 30th (23:59 GMT) a 5% discount coupon code will be available for any order over the value of £45.00 (inc' VAT).

ONHOLD19

Terms & Conditions Apply

  • Discount Code usage is limited to one order per customer, individual and/or household.
  • Order value must be more than £45 (inc' VAT) excluding shipping charge.
  • OctoInkjet Limited reserves the right to decline and refund any discounted order that abuses the offer and/or deliberately attempts to side step the conditions above.

 

Order Shipping/Dispatch ETA.

We are not guaranteeing ANY orders will arrive before Christmas.

All orders received after 12pm GMT (20th Dec 2019) are now being held for dispatch on or just after January 2nd 2019 after which we should be back to a normal schedule. 
This includes all orders purchased with "Next Day", Fedex, or similar shipping services. 
We will not be able to guarantee express delivery until we have cleared the backlog and returned to some sort of "normal". So, please allow for processing time and for any unforseen issues that may crop up while we're away.

 

Waste Ink / Service Required? (Don't Panic!)

If you are reading this notice and your printer is displaying the dreaded service error message about your waste ink pads, don't panic. In most cases your printer will still have a healthy amount of waste ink capacity remaining so you should be able to reset your waste ink counter and use your printer while you wait for us to return. So your options are:

  1. Purchase a Printer Potty waste ink kit + key bundle and use the key (emailed to you) to reset the counter.
  2. Purchase a WICReset key and reset your waste counter and make a note to purchase replacement pads or a Printer Potty kit in the New Year

Whatever your decision, we would strongly recommend that you place your printer on a lipped tray with some absorbent padding underneath as a precaution against any potential leakage.

Note: If your printer requires multiple printhead cleans we would recommend you not rely on the excess capacity in your pads but instead wait until a replacement porous pad or Printer Potty has been fitted.

 

Support/Contact (During Closure)

Phone Support will be unavailable from 17:00 GMT on Monday 23rd until January 2nd. Voicemail will be active but a callback is unlikely except on 27th, 28th and 31st of December. We would recommend using our contact form and/or email to reach us.

Email/Helpdesk Support will be active over the entire period but we will not be answering emails on: Christmas Eve, Christmas Day, Boxing Day (24th - 26th) and/or New Years Day.
Responses may take up to 72 hours during this time although we may reply sooner if the opportunity presents itself.

As we are a family business, spending time with family is important, so we hope you'll understand why we won't be focusing on this business during this time.

 

Other Information

Any other information will be updated/provided here as appropriate.

 

To All Our Customers and Partners

Thank-you for your continued custom and support over the last year. We look forward to working with you over the coming year regardless of political shenanigans that blight the UK at present.
We remain a family orientated business, with an International outlook, that will not change.

All the best from the OctoInkjet Team.