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Business as usual
Orders after Jan 3rd 12 noon will ship on Jan 8th.
For more details please read this article
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Christmas & New Year 2016/17 - shipping, support, etc...

Posted on 12th Dec 2016 @ 4:02:32 PM

Christmas Orders Complete & New Year Pending:

Over the Christmas period we planned for a reduced staffing level as there was quite a bit to do and various families visiting, children to look after, etc... but thanks to our team we were actually able to get orders shipped far quicker, and on days we hadn't expected to, so a huge thank-you to Sharon who put in a huge extra effort to get things shifted more frequently than we'd hoped.

Just to clarify a few things...

  1. Orders were shipped on 22nd, 27th, 28th and 29th December
  2. Orders going to the USA have been packed pending dispatch via our shipping forwarder. These should be on their way by end of December 30th with tracking info to follow
  3. Orders will be shipped 30th December (if placed before 12 noon GMT)
  4. Support queries have been handled with the 72 hour timeframe, usually earlier
  5. We'll be back to normal service on January 3rd (the 2nd is a national/bank holiday here in the UK)

As always, there have been some hiccups and problems to correct so we're working through those as a priority with some lessons to apply, particularly with regard to last-shipping dates.

 

 


 

Detailed Version:

As the entire team are family orientated with small children of our own, this is the time of year when we and many of the services we rely on, take time off and recharge with family and friends. As a result, OctoInkjet will not be open to ship/support orders at various points over the Christmas and New Year period.

The following is all you need to know about dispatch dates, support options and timescales during December and early January.

Order Shipping/Dispatch

WICReset

Digital copies of WICReset key information are sent once payment has cleared (usually immediately) and are unaffected by workshop closure. Please note that support is limited as per details below. WICReset key information is also dispatched as a physical item so that will be delayed as per Physical Goods below.

Physical Goods

Order Dispatch/Shipping is affected as follows:

  • Wed 21st before 12pm GMT (noon) > Orders have shipped as normal
  • Wed 21st to Wed 29th before 11am GMT > Orders shipped 27th, 28th & 29th Dec.
  • Fri 30th before 1pm GMT > Order backlog to ship
  • Sat 31st - Mon Jan 2nd > Weekend/Bank-holiday
  • Tue Jan 3rd > Backlog to clear & normal service resumes

The amount of closure and shipping delay is exacerbated by the way bank holidays and key days have fallen on weekends this year so we're limited by how sevices like Royal Mail, etc.. will not be collecting or processing orders even if we could get them ready.

 

Shipping Service/Collection Restrictions

Please note the following shipping options/services will also be restricted between 21st - 30th Dec':

  • Fedex services will not be time guaranteed... (please contact us before ordering so we can advise as to estimated shipping date/time)
  • Collection option will not be available locally until Tuesday 3rd Jan'
  • Special Delivery, Global Tracked and/or Global Signed services will not be time-guaranteed (eg: Special Delivery Next Day will ship as/when we are able)

 

Support Availability

Support during the period December 21st to January 2nd will be reduced and while we do try to respond to questions and support requests over any holiday period, there are obviously certain days/times when picking up a computer to answer an email would result in dire and unpleasant consequences (for us!). So please be patient, enjoy your holidays and time with loved ones and be sure we will respond as soon as we're able.

 

Happy Christmas and a Happy New Year for 2017

It goes without saying that we're grateful to our customers continued patronage over 2015. We hope you will have a suitably happy break over the Christmas period and enjoy a bit of time to relax ready for the New Year when we look forward to returning with our top-quality service and products.

All the very best wishes to you all... :)