Posted on 30th Jul 2015 @ 4:26:52 PM

As is customary it's that time of year when we take some time off to relax with family, spend time discussing the pending newborn with expectant grandparents and recharge our batteries.

This year we're lucky enough that we have staffing cover for order dispatch on an every-other-day basis.

Period affected:
August 3rd - August 7th 2015

All-Orders

• Orders will be collected online via eBay, Amazon and this store as normal
  
• Orders will be dispatched on Monday 3rd, Wednesday 5th & Friday 7th August
  
• WICReset keys will continue to be issued automatically (individually and as part of kit+key bundles) so customers can still resolve waste ink related error messages while they wait for the physical waste kit to be dispatched.

Shipping Services Affected

• Fedex shipping will not be available
  
• Next Day shipping may be delayed 24 hours depending on when the order is placed and dispatch dates noted above
  
• All other shipping services will be available as normal.

Support

This is our holiday so support will be limited during the same period as follows.

• Our phone number will divert to a voicemail service.
• Any voicemail messages left will be replied to within 72 hours.
• Email and helpdesk queries will receive a response within 72 hours absolute maximum (We will endeavour to respond within 24 hours wherever possible)

Pre-Sales, Sales & Other Queries

Priority will be given to support and post-sales queries but we will respond to other queries as and when time allows.

Other Info'?

Should you find yourself experiencing any delay and/or inconvenience, we can only apologise and will work to resolve any issues as/when we can or on our return.

Out-of-stock Items?

We have done our best to ensure all possible products are in stock but in the event of an unexpected run on any items we will ensure new stock is ordered in as soon as possible.