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Orders placed between May 27th and 3rd June
will ship on 6th June

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The resources on this site are copyright of OctoInkjet Limited and not for redistribution or re-use by third parties without express, written permission

This page is intended to be viewed on the original site and may not be printed due to problems with copyright thieves and other parasites.

Please visit http://www.octoink.co.uk/kb to locate and access the guide using a web browser.

If you have a valid reason for requesting this content in another format (visual problems, etc..) please contact support and we'll do what we can to help.

Where is my order?

If your order has been sent using a tracked service then you will have been sent a tracking number with your dispatch confirmation. You can then use the tracking reference with the appropriate service below:

UK

Royal Mail

http://www.royalmail.com/track-trace
Standard information about dispatch and whether any delivery attempts have been made

http://www.royalmail.com/trackdetails
Provides greater detail for some items/postal service options.

DPD

http://www.dpd.co.uk/service/

Interparcel

http://www.interparcel.com/tracking.php


International

GLS

In some instances packages sent through Royal Mail can be sent on for delivery through GLS. This is usually indicated on the tracking information provided by the Royal Mail web site but this link is useful as a reference if you're not sure:
https://gls-group.eu/EU/en/parcel-tracking/

TNT

TNT provides Express and Economy Express services which can be tracked here:
https://www.tnt.com/express/en_gb/site/home/applications/tracking.html

UPS/USPS Priority (Global Secure)

UPS/USPS services are provided via a mix of distribution warehouse and shipping forwarder depending on the item weight and size.
Smaller, lighter items are usually dispatched from our New York distribution point within 3-4 working days.
While the process/dispatch time is longer, the overall time to delivery is considerably faster (4-8 days) than standard mail services (7-12 days) previously used.

https://tools.usps.com/go/TrackConfirmAction_input
See additional notes on UPS/USPS Global Secure

Fedex (Federal Express)

https://www.fedex.com/fedextrack

Other International Services

http://www.track-trace.com/post

Please use the "Track with options" button to allow you to see the Royal Mail tracking information and then select your country to track the item in your own country.

There is always a delay while items pass customs/import checks before the item passes into the country of the recipient. This often appears as if the item has entered the country and been lost. However, customs don't track the item while in their custody.




Untracked Orders

All untracked orders will have no tracking number and as such it is necessary to wait for the item to be delivered.

Estimates for delivery times are available in this article

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