General Troubleshooting & Tips

This guide will be updated with any error screens, symptoms and (where possible) solutions to resolve the error(s). One or...

This article is a work in progress but contains a few known causes of cross contamination of different ink colours,...

Video: How to use transport/orange cartridge clips (see end of page) Orange Clip (and Flush clip) Compatibility Table The following...

Thanks to one of our customers pointing this out but we’ve recently been pointed to this article: https://www.colourphil.co.uk/printing-mac_colour_problems.shtml … which...

This video is aimed primarily at customers using the SquEasyV system with syringes for vacuum refilling but the points raised...

This article is now over 9 years old and pending a significant update. I have this iPhone/iPad/iOS device and I...

This article is intended to explain why some computer systems and/or devices are able to reset printers and why many...

In some rare instances we need to access end-users computers to help identify and resolve problems with WICReset or similar....

Over the years at OctoInkjet we’ve frequently been asked about using pigment inks in Continuous Ink Supply (CIS) Systems so...

When the Pro-100 with its CLI-42Y (Yellow) cartridge started showing issues with being flushed it became clear that the process...