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Modification Guides (16)
Instructions for accessing the waste tubes and fitting waste ink kits on various printers
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Support & Documentation
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Information on how we can provide support, what documentation exists, etc..
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There were 17 articles found in this category:
 Reset Utility : WICReset Service
Many of the new Epson printers produced during 2010 (or even late 2009) have not been possible to reset as no suitable Reset utility (or Adjustment program) has been available. ... until now! WICReset: A New Utility The WICReset tool is a completely new tool, written by a third party developer ...
- Reset Utility: Communication error
Customers attempting to use an Epson Adjustment utility may find that they get an error like this: There are a couple of error codes and a few possible causes listed below... Error Code: 20000010 or 20000011 1. Make sure you have your printer connected directly to the computer using a USB cabl ...
- Documentation Copyright
Competitors/Resellers If you wish to republish or re-use the documentation and/or resources on this site you must request written permission before attempting to do so. At bare minimum you will be required to retain clear branding, links and credits to OctoInkjet and the original material in any ...
- Reset Utility: Additional Kit Purchases Required
You are seeing this page because you are attempting to access a utility after using your download limit on other utilities. Obviously customers who have purchased a waste kit will have access to most adjustment utilities but in some instances a utility requires substantial investment in time an ...
- QuickFind: Accessing reset utilities
Changes to QuickFind & Reset Utility Access Due to a number of site updates and a review of the way the QuickFind system works I'm in the process of making a number of important changes to the way the QuickFind system works and, how customers access downloads such as Reset/Adjustment Utiliti ...
- Reset Utility: Downloading/Accessing
UPDATE: The Quickfind tool is changing significantly over the next 10 - 14 days Please read THIS ARTICLE for the latest information You are probably reading this article because you have clicked on this icon: ... in the QuickFind tool and been directed to this page. This FAQ/KB article w ...
- Reset Utility: Not Currently Available
You have been reached this page because you clicked on the icon (left) This icon indicates that a waste counter reset utility is not currently available for the printer you are interested in but one might become available in the future.
- Is Live Support ever available?
Under normal circumstances live support is available when I am in the office but due to the recent birth of our son and the recent expansion of the business I am spending more time with my family or preparing stock. I hope to provide Live Support on a more regular basis when things settle down ...
- I purchased an OctoInkjet waste kit on eBay and would like access to reset utilities, etc...
Any eBay customers for the OctoInkjet/Snailsource store on eBay.co.uk/com will need to do the following to get access to customer only information on this site (eg: some reset utilities, etc.) You will need to do the following: Register for an account on OctoInkjet Use the Contact Us form to s ...
- Why can't I download some waste counter reset utilities?
Many of the reset utilities and/or adjustment utilities are available for download for customers but non-customers will find that they are not provided with a link from the QuickFind tool. Instead you are encouraged to purchase a waste ink kit It takes a lot of time to find these resources and ...
- Do you offer phone support?
Phone support is available on: UK: 01226 741949 International: +44 1226 740949 However, please note that there are no set office hours due to the nature of my business. If you require phone support (ie: someone to help walk you through problems over the phone) then please email or leave a voicem ...
- Reporting a problem on the site
If you find a problem on the website such as a missing page, broken link or experience any other problem that you feel does not help you get the products and/or information you need then please report it. The simplest and most effective way to achieve this is use the Contact form. However that f ...
- Can I re-use your documentation/articles?
Any documents and resources provided on this site are copyright of OctoInkjet/WebSnail. Any attempt to rebrand, copy, deep link, screen scrape or otherwise steal the content may result in legal action and/or other recourse. You are welcome to provide a link (with full credit) to complete pages/r ...
- Why are some resources on other sites?
Because time is precious and due to the quality of some third party sites I have used existing resources rather than trying to re-invent the wheel. Wherever possible I am working hard to provide resources specific to OctoInkjet. This includes articles and information provided on the Wasteink.co. ...
- Where can I find documentation for my product(s)?
Most of the documentation for OctoInkjet products is provided on this site or wasteink.co.uk (sister site to OctoInkjet). While the site content is being updated and/or a added to, you should use the various tools available on the site to locate what you need: QuickFind Search (see top left of ...
- Do you have a Returns, Refunds and/or Damages policy?
Yes. Please read the information provided on the relevant pages below: Delivery/Shipping Terms Refunds & Returns
- My order has been damaged in transit, what can you do?
There is a Returns, refunds and damages policy that covers all eventualities. Please read this and contact me as soon as possible if your item has been received damaged.
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