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Information on our shipping prices, practices, etc...
- Can I collect in person?
It is possible for customers living in and around the local area to collect their order from us. Please see this article for the collection policy and how to order.
- Local Pickup/Collection Policy
Apologies for the very long winded policy document but hopefully this explains in detail when collection is available and what you need to do in order to get your order placed, prepared and ready for collection. Charges: Local collections incur a small charge of £0.50 How to Order: If p ...
- International Orders over 2Kg weight
Updated: February 11th 2013 The shipping quote system will now automatically split any International orders over 2Kg in weight into additional packages and calculate a total shipping cost based on number of packages and overall weight. This is currently the most cost effective system for Inte ...
- Shipping Changes/Costs 
As of early April 2012 there have been a series of major changes to the UK postal system, affecting service quality and costs. Unfortunately, these are having a significant impact on OctoInkjet shipping rates. For ease I've provided two versions of this update, so you can get the important info' ...
- How is shipping cost calculated?
The shipping cost is based on the Royal Mail cost for posting your order (based on weight) along with a small margin (30p - 50p to cover for packaging costs). You can determine exactly what your order would cost to ship by following these instructions: Add all the required/desired items to you ...
- When does the status of my order get changed?
The status system on OctoInkjet depends on two things... The first is the payment system which creates and updates the status of an order automatically depending on whether your payment was successful or was of the type that requires payment to be organised and sent manually (ie: Cheques, Elect ...
- I live in the USA can I order Syringes and/or Needles to be shipped here
In order to purchase syringes and/or sharp needles from OctoInkjet for use in the USA you need to assert that you are over 18 years of age and that you intend to use these syringes and/or needles for legitimate purposes. It is legal in most of the U.S. to purchase insulin syringes without a pre ...
- Where is my order?
Any orders that are shipped using a tracked service (Airmail Signed for, 1st Class Recorded, Special Delivery), will have a tracking number added to their order details once the item has been shipped. All untracked orders will have no tracking number and as such will normally require between 7 ...
- Do you ship/post orders anywhere in the world?
As a rule I am happy to ship an order to any part of the world. Note: Obviously some countries have legal limitations on specific items such as sharp needles (even syringes in some cases!). If in doubt, please contact me before purchasing.
- Where is OctoInkjet based?
OctoInkjet is based in the UK, not too far from Sheffield.
- How environmentally friendly is your packaging?
Unfortunately, much of our packaging is not as environmentally friendly as I would prefer but I am actively looking for cost-effective alternatives to the materials currently being used. One success is that the bubble wrap used in the initial packing process is being changed to a oxy-biodegrade ...
- How fast are orders normally dispatched?
The rule for all standard orders is that items will be dispatched within 2 working days of an order being received. Whenever possible orders can be dispatched same or next working day depending on stock availability and post office opening hours.
- Do you have a Returns, Refunds and/or Damages policy?
Yes. Please read the information provided on the relevant pages below: Delivery/Shipping Terms Refunds & Returns
- My order has been damaged in transit, what can you do?
There is a Returns, refunds and damages policy that covers all eventualities. Please read this and contact me as soon as possible if your item has been received damaged.
- What packaging is used for orders?
Almost all orders are packed in a double layer of bubble wrap and/or bubble envelope to ensure the items can survive rough handling in transit. Some orders require more careful packaging, such as cardboard boxes, pellets, etc... and wherever possible I try to re-use packing materials received fr ...
- Can you ship my order using my courier?
If you have a specific courier you wish to use to dispatch your order, you will need to contact me to check feasability and to obtain a quote for your order.
- What courier and/or postal service is used for shipping?
I use Royal Mail and Parcelforce for all of my products.