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Knowledgebase Home > Shipping/Postage
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Information on our shipping prices, practices, etc...
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There were 21 articles found in this category:
  1. questionWhere is my order?
    If your order has been sent using a tracked service then you will have been sent a tracking number with your dispatch confirmation. You can then use the tracking reference with the appropriate service below: UK Royal Mail http://www.royalmail.com/track-trace Standard information about dispatch ...

  2. questionUPS/USPS Priority (Global Secure) - Additional Notes
    The UPS/USPS Priority (Global Secure) Service has a number of key points that we need to highlight for customers, as some confusion does result from the way we receive tracking information and how the package is processed through the various systems involved. Processing Time/Date Orders due to ...

  3. questionShipping Policy
    OctoInkjet dispatches orders both domestically within the UK and Internationally and as such the following policies will apply. Updated: 31st July 2014 Services Available Dispatch Speed Product Availability Order "cut-off" UPS/USPS (Global Secure) specific info Estimated Time of Arrival/Del ...

  4. questionLocal Pickup/Collection Policy
    Apologies for the very long winded policy document but hopefully this explains in detail when collection is available and what you need to do in order to get your order placed, prepared and ready for collection. What is "Local Collection" This is for customers who are live, work or are happy to ...

  5. questionWhat courier and/or postal service is used for shipping?
    We use Royal Mail, Parcelforce and Federal Express (FedEx) to ship our orders.

  6. questionImport Duty/Tax - International (Non-EU) Orders
    This article applies to customers interested in purchasing OctoInkjet products but concerned about what (if any) import duty/tax they might need to pay when their order arrives. If you live outside the EU the issue of import duty/tax is obviously a concern so while we can't provide automated ad ...

  7. questionReturns & Refund Policy
    Returns and Refunds Policy At OctoInkjet we will always do their best to ensure your goods arrive and work to your satisfaction but, for whatever reason, there may be occasions when you will need to return one or more items. Items Damaged in Transit If any items were damaged in transit, it is ...

  8. questionHow environmentally friendly is your packaging?
    OctoInkjet has a strong ethical attitude towards using recyclable and/or sustainable packaging materials wherever possible. To that end we use the following products: Biodegradeable loosefill pellets (corn starch variety) Biodegradeable bubblewrap* Cardboard boxes Re-use of any loosefill, bubb ...

  9. questionWhere is OctoInkjet based?
    OctoInkjet is based in Rotherham, South Yorkshire in the UK. You can find our contact and address details here

  10. questionI live in the USA. Can I order Syringes and/or Needles to be shipped here
    If you are based in the USA (or any other country where some restrictions on Syringes/Needles exist) you need to assert that you are over 18 years of age and that you intend to use these syringes and/or needles for legitimate purposes. It is legal in most of the U.S. to purchase insulin syringe ...

  11. questionInternational Orders over 2Kg weight
    Updated: June 20th 2013 Recently we made a number of changes to our shopping cart system and signed up for additional courier services so there are now two options available for customers whose orders exceed 2kg (4.4lbs) in weight. Royal Mail Services Royal Mail has a hard limit of 2kg maximum ...

  12. questionCan I collect in person?
    It is possible for customers living in and around the local area to collect their order from us. Please see this article for the collection policy and how to order.

  13. questionShipping Changes/Costs [2012]
    As of early April 2012 there have been a series of major changes to the UK postal system, affecting service quality and costs. Unfortunately, these are having a significant impact on OctoInkjet shipping rates. For ease I've provided two versions of this update, so you can get the important info' ...

  14. questionHow is shipping cost calculated?
    The shipping cost is based on the Royal Mail cost for posting your order (based on weight) along with a small margin (30p - 50p to cover for packaging costs). You can determine exactly what your order would cost to ship by following these instructions: Add all the required/desired items to you ...

  15. questionWhen does the status of my order get changed?
    The status system on OctoInkjet depends on two things... The first is the payment system which creates and updates the status of an order automatically depending on whether your payment was successful or was of the type that requires payment to be organised and sent manually (ie: Cheques, Elect ...

  16. questionDo you ship/post orders anywhere in the world?
    As a rule I am happy to ship an order to any part of the world. Note: Obviously some countries have legal limitations on specific items such as sharp needles (even syringes in some cases!). If in doubt, please contact me before purchasing.

  17. questionHow fast are orders normally dispatched?
    The rule for all standard orders is that items will be dispatched within 2 working days of an order being received. Whenever possible orders can be dispatched same or next working day depending on stock availability and post office opening hours.

  18. questionDo you have a Returns, Refunds and/or Damages policy?
    Yes. Please read the information provided on the relevant pages below: Delivery/Shipping Terms Refunds & Returns

  19. questionMy order has been damaged in transit, what can you do?
    There is a Returns, refunds and damages policy that covers all eventualities. Please read this and contact me as soon as possible if your item has been received damaged.

  20. questionWhat packaging is used for orders?
    Almost all orders are packed in a double layer of bubble wrap and/or bubble envelope to ensure the items can survive rough handling in transit. Some orders require more careful packaging, such as cardboard boxes, pellets, etc... and wherever possible I try to re-use packing materials received fr ...

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