What packaging is used for orders? We use a range of envelopes, boxes and cushioning materials to ensure that our orders are securely packed for transit...
[Your] order has been damaged in transit, what can [we] do? There is a Returns, refunds and damages policy that covers all eventualities. Please read this and contact us as soon...
Can [we] ship an order using [your] courier? Ex-works orders where a customer arranges collection of an order (and accepts responsibility for an order once collected) is possible...
Does OctoInkjet ship/post orders to anywhere in the world? We have been shipping orders Internationally since our inception back in 2011 (and before). Note: Obviously some countries have legal...
When does the status of an order change? The status system on OctoInkjet depends on two things… The first is the payment system which creates and updates the...
How environmentally friendly is our packaging? OctoInkjet has a strong ethical attitude towards using recyclable and/or sustainable packaging materials wherever possible. To that end we use...
Switzerland : Ordering, taxes, shipping Last Updated: 20th Feb’ 2022. As per the official Swiss website orders placed for shipment into Switzerland are subject to...
How fast are orders normally dispatched? Please see our Shipping Policy for this information under the Dispatch Speed section
International Orders over 2Kg weight Updated: Feb 27th 2021 Due to some historical limits to the package size/weight that could be shipped internationally, this article...
How is shipping cost calculated? Shipping costs are calculated based on the order value, destination and service cost along with a small margin to cover...